Defective Items
If your item is defective or has any other issue or flaw, please contact Customer Service to resolve it within 14 days of your order date.
Exchanging An Item
Exchanging an item is as easy as 1, 2, 3. If you need to exchange an item from your order, just click the “Returns/Exchanges” button on the left hand side. When you click that button, you will be redirected to our return center. Our sleek return center will guide you through the process on exchanging an item.
How To Return An Item, Order
Returning an item is a fairly simple process! To make the returning process as easy as possible, we have a fancy return center that will guide you through the process of returning your order! To begin the process of returning an order or item, just click the “Returns/Exchanges” button on the left hand side of our help page, or on the “Returns” button at the bottom of the homepage.
In the event that you want to handle the return process on your own, here is a list of our return facility locations. You may send your return to any of the locations listed below. Note if you step through our online return process, you will be asked to ship your return to a specified address.
Trying On And Returning Costumes
As long as it’s still in “new” condition, you can try it on as much as you want! Just know that if the product gets dirty or damaged in the process of trying it on, it’s no longer eligible for return. Sorry! We also recommend trying shoes on in a carpeted area to ensure the soles don’t get scuffed. Things to watch for while trying on a product:
- Smoke or other strong odors
- Pet hair
- Deodorant stains
- Dirty floors (walking on items and leaving footprints)
- Perfume or cologne
- Pet hair